Outreach Repeat Recovery: Spot the customers who keep entering Outreach

A customer who enters Outreach once had a failed payment. A customer who has entered five times usually has something else going on, such as a card that keeps failing or a subscription on its way out, and until now there was no way to tell those two apart.

Our new portal report counts entries per customer across their whole history with you, shows the split between customers who entered once, twice, and three or more times, and gives you a headline repeat rate. These counts are all-time rather than period-bound, so they do not move with the date filter.